Terms and Conditions
Below are the terms and conditions for Cradle Highlander.
Cabin Accommodation Booking & Confirmation
Check out real-time availability and book online via our secure booking system. This is the quickest way of securing your booking. Alternatively, you can contact us with your preferred cabin and dates using an enquiry form.
When booking with Cradle Highlander, you must secure the booking with your credit card with an expiry date later than your scheduled check-in date and with sufficient credit limit. Your card will be charged 7 days before your arrival.
Accommodation Terms and Conditions
Full payment for your booking will be charged to your credit card 7 days before your check-in date. Cradle Highlander reserves the right to cancel/modify any bookings and change the room rate at its discretion.
For bookings made on a 3rd party booking platform, Cradle Highlander reserves the right to decline any booking if it doesn’t fall within Cradle Highlander’s booking terms and conditions. Cradle Highlander has the right to reject any bookings from a 3-party platform.
Group/Long Stay Booking: Bookings for 3 cabins and more OR 5 nights and more (3 nights and more if booked through a 3rd party platforms) OR with a total value of $2,000 and more are regarded as group bookings. For all group bookings, a 10% deposit is required to secure the booking, the balance is to be paid 4 weeks prior to check-in. The 10% deposit will be refunded if such booking is cancelled 4 weeks prior to the scheduled check-in.
Non-shows will not be refunded and will forfeit any remaining accommodation.
An additional cleaning fee of up to $150.00 may be charged if cabins are left in an excessively dirty state or if guests choose not to wash and dry used dishes prior to departure.
Cradle Highlander will preauthorise a maximum of $150 on guest credit card on check-in to cover any incidentals and property damage.
Please ensure you have travel insurance in place. NO REFUND or CREDIT VOUCHER will be given if you cancel outside the 7-day period. Please refer below Change/Cancellation Policy for details.
change/Cancellation POLICY
You can cancel or request changes to your booking without penalty provided this is done by email at least 7 days before your check-in date. If you cancel/change/modify/reschedule your booking less than 7 days before your check-in date, No Refund or Credit Note will be given. Change/Modification/Reschedule of check-in date is treated the same as cancellation, no refund will be given if such change/modification/reschedule is made less than 7 days prior to your booking. All cancellations /changes/modifications/reschedules must be notified by email.
Please ensure you have travel insurance in place. NO REFUND or CREDIT VOUCHER will be given if you cancel the reservations outside the 7-day period.
We DO offer refund or credit voucher in the event that we fail to deliver the service as an accommodation provider or we caused the cancellation or change of dates.
We DO NOT offer refund or credit voucher for events such as bad weather, natural disasters, flight cancellations, ferry cancellation, airline bankruptcies, vehicle breakdowns, accidents, road closures, death in the family, Covid, sickness, injuries or any other incidents caused by a 3rd party. Please contact your travel insurance company to make claims.
Changes for bookings made with third party booking platforms follows the same Change/Cancellation Policy but will need to be directed to the third party booking platforms. Cradle Highlander is not able to process such cancellations or changes.
Payment by direct deposit is acceptable, provided such payment is received 7 days or more before your check-in date. Please get in touch with us for bank account details. Upon receipt of payment, we will send you written confirmation of your booking.
Cheques and money orders should be made out to Cradle Highlander and posted to:
Cradle Highlander
3876 Cradle Mountain Rd
Cradle Mountain TAS 7306