Frequently Asked Questions

On-Site Facilities and Preparing For the Trip

  • Yes, we do! We have just completed a hardware upgrade for wi-fi in all cabins. Our Wi-Fi is delivered via satellite and is free, available in each cabin. However, since performance of satellite wi-fi is weather dependent, we cannot guarantee its reliability.

  • Yes, we do, however, due to our remote location, TV reception can be hit-and-miss. In order not to miss your favourite show or a sporting event, we highly recommend you bringing your own device and watch via our satellite wi-fi. Please refer FAQ 1 regarding our in-house wi-fi use.

    To satisfy your entertainment needs, we have a DVD machine in each cabin and a collection of DVD’s at our reception, as well as board games and card games.

  • Yes, we do. Each cabin has its designated parking.spot.

  • Winter is a wonderful time to visit Cradle Mountain and stay with us. It snows between May and September; however, nobody has a crystal ball, so we don’t know when the snow will come.

    If you plan well and plan early, it is not difficult at all to get here in winter. In fact, July is our busiest month! Below are some tips if you do plan to come in winter:

    • Book early and rent a 4-wheel-drive or all-wheel-drive. As long as your travel dates do not fall in school holidays or public holiday, you can find a reasonably priced 4-wheel-drive.

    • Keep yourself updated with road conditions with TasAlert. TasAlert is a website maintained by Tas Police and provides information on road closures. If you do encounter road closures (due to ice or snow), be patient, as most road closures will open midday once the ice melts.

    • Don’t leave the driving late in the day. The best time to drive is between 10am and 2pm. Red-eye early morning driving is not recommended nor is driving after sunset as road conditions and visibility can be poor.

    • Make sure you have travel insurance to cover all events that could stop you from getting to us. We do not provide refund or credit voucher for cancellations that are weather-related, transportation related or change of your circumstances.

  • We are like your holiday house in the bush. In the bathroom, we provide towel, shampoo, conditioner, soap, shower cap and hairdryer. In the kitchen, we provide stove (gas/electrical), oven (gas/electrical), fridge, freezer, microwave, toaster, kettle, pans, pots, crockery and cutlery, as well as salt, pepper and cooking oil (vegetable oil). We also supply tea, coffee, sugar in the room, as well as kindling and firewood for the fireplace. Linen and sheets are also provided.

    We also have a selection of Tasmanian cheese, ice cream, chocolate, fudge and Tasmanian wine, whisky, cider, craft beer and other drinks for purchase at the reception (open between 9am to 5pm)

  • Please bring what you want to cook (including breakfast) when you are here and and the special things you want to enjoy in the cabin.

    Plus, regardless of what time of the year you plan to come, make sure you have warm clothes, a good quality raincoat and a good pair of shoes for hiking.

  • Our reception is open from 9 a.m. to 5 p.m., 7 days a week. If you arrive after 5 p.m., we will prepare a late-check-in-envelope with your name on it. The envelope will contain your cabin key, a map for all the cabins, and instructions on how to get to your cabin. We will pin the envelope on the reception door. If you need assistance finding the cabin, you can call our after-hours emergency number, which you will find in the envelope.

  • Yes, there is a petrol station at the Visitor Centre which is 200m from us.

  • EV can be charged at the EV station at the Visitor Centre, which is 200m from us.

  • Yes, we have a communal laundry room for guests. We charge $8.00 for using the laundry. You must get the key to the laundry during our reception hours (9am to 5pm every day). We supply laundry detergent, washing machine, dryer and ironing facilities in the laundry room.

  • Yes, we do, and it is free for all guests

  • Yes, we do. You can leave your luggage or food with us at reception and in our fridge if you arrive early and the cabin is not ready, or if you need to change cabins during your stay.

  • The majority of our ovens are gas ovens. We have instructions on how to use the gas oven in the cabin. If you need assistance, please come to our reception.

  • Yes, we have two accessible cabins, and they are under the Room Type of Marsupial Studio Gas Fireplace.

    With a queen bed and a set of bunk beds, they are designed to accommodate 4 people.

    Please let us know when you make the booking that you need to be allocated in accessible cabins.

FIREPLACES

  • Yes, each cabin has either a wood fireplace or a gas fireplace, except Bushman’s Hut.  You will find the info on fireplace in the cabin description under “our cabins”.  Bushman’s Hut, however, is heated by an electric panel heater.  

    (Bushman’s Hut gas fireplace died last year, Due to its age, we couldn’t find any parts or replacement for it.  Sadly, we had to decommission the gas unit and put an electric panel heater in. )

  • You do not need to bring any firewood or kindling, we supply kindling, fire lighter and firewood for your stay, we also take care of the cleaning and setting up of the fireplace.  Each cabin has its own woodbox, we refill them during your stay!

  • No, the costs of firewood and kindling are included in the room rate.

  • If you have not used a wood fireplace in the past, let us know on check in. We will give you a quick 3-min training and you will be good to go.

    If you really struggle to keep the fire going, come to the reception during our office hour (9am to 5pm) to get some help. Our friendly staff will be more than happy to show you.

  • Yes absolutely!  The trick to efficient burning is air.  Fire needs air to burn properly.  Make sure you 1) do not fill the firebox with too many logs; 2) let the right amount air in.

    Overfilling the firebox not only obstructs air circulation but also warps the top plate. .  Please always leave a minimum of 8cm gap between top of the log and the ceiling of the firebox. 

    Use the damper to control how much air you want to let in. A general rule of thumb is the more air you let in the more intense it burns and the faster the log burns out. We usually suggest, before you go to bed or leave the room, closing the damper to let less air in so the wood burns slowly and fire lasts longer.

  • Don’t panic!  Apart from the fireplace, each cabin is also equipped with electric wall panel heaters plus all beds are layered with electric blankets.  When using electric wall heater, please make sure you turn  the switch on first before using the dial on the top to adjust the heat level.  The on-and-off switch can be located on the right side of the panel heater. 

Booking and Cancellation

  • When you make a booking on our website, you don't have to pay when you book. There is a 7-day free cancellation period for all online bookings, except for group bookings (defined as bookings with a total value of over $2,000).

    We will charge you the full booking value on the 7th day before you check in, after that, any change of dates or cancellation may incur a cancellation fee which is equivalent to your total booking value.

    We will send you two reminder emails 14 days and 8 days before your scheduled check-in. You can cancel for free up until 7 days before your scheduled check-in date.

  • No, 3rd party’s doesn’t have a less flexible payment and cancellation policy. Depending on which 3rd party you use, most 3rd party platform has a 21-day free cancellation policy versus our 7-day free cancellation policy.

  • To get the best price please:

    • Book early if you know your dates;

    • Book direct on our website. You will not get a better price anywhere else

  • Booking direct offers below benefits:

    • The best price, and

    • The biggest selection of cabins. Availability on 3rd party booking platform is very limited.

    • Certainty of booking. We, as a hosting hotel, has the right to decline a booking originated from any 3rd party platform

  • If you know your dates, we encourage you to book early to secure the cabin.

    But if your dates are not available, you can always email us and request a place on our waiting list. We will do our best to accommodate your request. However, we encourage you to monitor the room availability diligently, as cancellations can be filled quickly, so we cannot guarantee a cabin will be available.

  • If your travel plan has changed and you have to cancel/change/modify/reschedule dates, please let us know asap. if you request cancellation/change/modification/rescheduling no less than 7 days before you check in, you will not be charged any cancellation fee.

    Any cancellation/change/modification/reschedule requested after that will incur a cancellation fee.

    Change/modification/rescheduling is regarded the same as cancellation.

  • If you need to cancel your booking or change dates, you can do so without any cancellation fee if it is at least 7 days before your check-in.

    To cancel or make changes, if you booked through a third party, please contact the 3rd party.

    If you booked directly with us, please send your request in by email or through our “contact Us” form. Please provide your full name, booking reference number and check-in/check-out date. If you can also share with us the reason for your cancellation, it would be very much appreciated.

  • Yes, absolutely! Because life is unpredictable.

    Being an accommodation provider, we do not provide refund or credit voucher if you cancel the booking less than 7 days before your check in or fail to show up on the day for factors that are out of our control.

    We only offer refund/credit voucher if we cause the cancellation/change of dates. We strongly recommend travel insurance for your peace of mind.

  • Swapping cabins mid-stay happens to some of our guests, and we have mastered it! Pack up your luggage and food, and leave them in the room and in the fridge. Our housekeeping team will move them to your next cabin.

    Alternatively, you can leave the luggage and food with our reception, we will move them to your next cabin.

  • Mostly likely they will not.  We have only 16 cabins, but 11 different cabin styles, scattering around in the bush.  Most of our cabins are booked out 90 days in advance, so to find two cabins next to each other is indeed difficult.   If you do need to book two cabins next to each other, the best bet is contacting us for assistance and book early.  Subject to availability, we will do our best to accommodate your requirement. 

FOOD AND DINING

  • No, we do not have a restaurant. We are your bush holiday home where all cooking equipment and tools are provided, you bring with you what you want to cook.

  • Yes, there are 4 restaurants within 3-minute drive from us. We will supply you with their details upon your check-in. You can also find the details on our website.

  • No, we currently do not provide breakfast. Since all our cabins are equipped with a kitchen, we do provide all cooking implements needed to make your own breakfast.

    Please make sure to include breakfast items in your grocery shopping before arrival.

    Alternatively, there are two restaurants nearby that provide breakfast. We will provide you with their details when you check in, or you can find the info on our website.

  • Depending on where you are travelling from, you can pick up groceries on your way to our accommodation.

    If you travel from Launceston, you can stop at local grocers such as IGA and Hill Street Grocer at Longford (10min from Launceston Airport) or Sheffield (1 hour 10min from Launceston) or Coles and Woolworths at Launceston, Devonport, Burnie or Deloraine.

    Travelling from Hobart, you can shop at IGA, Hill Street Grocer, Coles and Woolworths at Hobart, Deloraine and Sheffield.

    There is also a small convenience store at the Discovery Park, which is a 3-minute walk from us. The convenience store stocks a small selection of food such as milk, yoghurt, bread, frozen pizza etc. It opens between 9am and 5pm.

  • Our reception stocks a variety of Tasmania-made local produce, including cheese, ice-cream, chocolate, truffle products, apple ciders, leatherwood honey, fudge, Tasmanian wine, whisky, and some hiking food such as trail mix, protein bar, freeze-dried cheese ball etc. They are available for purchase during office hour (9am to 5pm every day.

  • Our cabins, except Woodsmoke and Lanceolate, are equipped with fridge, freezer, oven, stove, microwave, toaster and kettle. Woodsmoke and Lanceolate do not have an oven but are equipped with everything else.

    We also supply pots, pans, crockery, cutlery, pepper, salt and cooking oil (vegetable oil)

    We also have a guest BBQ area open for free to all guests. It features one large and one small gas BBQ.